All processes within the supply chain from order processing to payment are carried out by our four "Regional Service Centers" in North America, Latin America, Europe and Asia. Our customers are rapidly and reliably provided with the important information in their national language and from one source. A personal Customer Service Representative is assigned to each customer, who will not only take care of your order, but who will also help in exceptional situations and – yes, it sometimes happens - in case of complaints. Customer orientation, commitment, know-how and close cooperation are the best qualifications to fulfill the wishes of our customers in the spirit of good partnership.
Major Functions of the Regional Service Centers:
Order acknowledgment
Order processing
Sales planning
Supply chain planning
Lead time management
Dispatching
Accounts payable management
Credit management
eBusiness
Contact these Regional Service Centers for any of the above mentioned items:
Regional Service Center Europe, Middle East, Africa:
